At Payomatix Private Limited (“Payomatix,” “we,” “our,” or “us”), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our services.

1. Information We Collect

We collect information to provide better services and ensure secure transactions. The information we collect includes:

a) Personal Information

• Full Name
• Email Address
• Phone Number
• Date of Birth
• Address and Identification Details (e.g., PAN, Aadhaar, Passport)

b) Financial Information

• Bank Account Details
• UPI ID and Wallet Information
• Credit/Debit Card Information (Tokenized, not stored by Payomatix)

c) Transaction Information

• Payment History
• Transaction Amounts, Dates, and Details

d) Technical Data

• IP Address
• Browser and Device Information
• Cookies and Tracking Data

2. How We Use Your Information

We use the collected information for the following purposes:

• To process payments and manage transactions
• To verify your identity and comply with regulatory requirements
• To improve our services and user experience
• To prevent fraud, abuse, and security risks
• To respond to customer inquiries and provide support
• To send important updates, such as security alerts or changes in policy

3. Data Sharing and Disclosure

We do not sell or rent your personal information. However, we may share your data with:

• Regulatory Authorities (e.g., RBI, NPCI) as required by law
• Financial Institutions and Banks to process payments
• Fraud Prevention Agencies to reduce risks and protect users
• Service Providers for hosting, customer support, and security

All third parties are required to follow strict confidentiality agreements and data protection protocols.

4. Data Storage and Retention

We securely store your information on encrypted servers located in compliance with RBI Data Localization Guidelines.

• Personal and financial data is retained for a period of 7 years or as required by law.
• After this period, data is securely deleted or anonymized unless further retention is legally required.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve website functionality and user experience
• Track website analytics and performance
• Enable personalized content and advertising

Users may manage or disable cookies through their browser settings.

6. Your Rights and Control Over Your Data

As a user, you have the following rights regarding your personal information:

• Right to Access: Request a copy of the data we hold about you
• Right to Correction: Request correction of inaccurate data
• Right to Deletion: Request deletion of data when legally permissible
• Right to Restrict Processing: Limit how your data is used in certain situations
• Right to Withdraw Consent: Opt-out of marketing communications at any time

To exercise these rights, you may contact us at privacy@payomatix.com.

7. Security Measures

Payomatix implements industry-standard security practices, including:

• AES-256 Encryption for data storage and transfer
• PCI-DSS Compliance to protect payment information
• Multi-Factor Authentication (MFA) to secure account access
• Real-Time Monitoring to detect and prevent fraud

We regularly update our security protocols to maintain data integrity and user protection.

8. Third-Party Links and Services

Our website and services may contain links to third-party websites. Payomatix is not responsible for the privacy practices or content of those external websites. We encourage users to read the privacy policies of third-party services before engaging with them.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we discover that a minor has provided us with personal information, we will take appropriate steps to delete the data.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal obligations, or industry practices. Significant changes will be communicated via email or posted on our website. We encourage you to review this policy regularly.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Email: privacy@payomatix.com

By using Payomatix’s services, you acknowledge that you have read and agreed to this Privacy Policy.